Dpi Concepts Order Procedures

Please read the following carefully. These guidelines are to avoid any delays or additional costs.

Order Procedure Steps

  1. New customers are required to complete our customer application form and send it to us either by fax on 011 312 9734, or via email before any order will be processed.
  2. On receipt, an invoice will be generated where you will be required to pay a 50% (Incl vat) deposit in order to proceed with production.
  3. Standard production time is 5 to 7 working days from approval of artwork and receipt of deposit. Lead times vary depending on the size of the order.
  4. Surcharges may be applicable on orders with shorter lead times, please clearly indicate the required deadlines at the quoting stage to avoid any unforeseen overtime charges.
  5. On receipt of artwork, a low resolution proof will be emailed to you for approval. Physical print proofs are available on request, or if Pantone references are not supplied.
  6. Final payment will be requested 48 hours prior to completion. On receipt of payment confirmation, delivery or collection will be confirmed.
  7. Delivery charges: Orders above R3 000.00 ex vat – FREE (Jhb & Pta only). Orders below R3 000.00 ex vat – R150.00 ex vat per order (Jhb & Pta only).
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